Last Updated: 16.12.2024

This Privacy Policy describes how [Your Company Name] (“we,” “us,” or “our”) collects, uses, and discloses personal information when you install or use the [Your App Name] application (the “App”) on your Shopify-supported store (“Store”).

By installing or using the App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please uninstall and discontinue use of the App.

1. Information We Collect
1.1 Information Collected from Your Shopify Account
When you install the App, we automatically gain access to certain information from your Shopify account. This may include:

Store Information: Store name, store URL, store country and currency, and contact details associated with your Shopify account.
1.2 Customer Data
Depending on the features of the App, we may access personal information about your customers that is made available through your Shopify store. Such information may include customer names, email addresses, shipping and billing addresses, order histories, and similar details.

1.3 Information You Provide Directly
You may provide additional information to us when you contact our support team, respond to surveys, or otherwise communicate with us. This may include your name, email address, and any other personal data you choose to share.

1.4 Usage Data and Analytics
We may collect information related to how you use the App, such as the pages or features you access, the time spent on pages, and other diagnostic data. We may also use third-party analytics tools to understand how the App is used and to improve its performance and user experience.

2. How We Use Your Information
We use the information we collect for the following purposes:

To Provide and Maintain the App: We use your Store and order information to deliver the App’s core functionalities, including integrating with your Store, displaying relevant data, and enabling you to manage orders, products, or other store-related activities.

To Improve and Personalize the App: We analyze usage patterns and feedback to enhance features, fix bugs, and optimize the App’s performance.

To Communicate with You: We may use your contact information to send administrative messages, respond to your inquiries, provide support, and share updates or information about new features.

To Ensure Compliance and Security: We may use the information to detect, prevent, or address technical issues, protect against fraudulent or illegal activities, and ensure compliance with our legal obligations and agreements.

3. Sharing Your Information
We do not sell or rent your personal information. We may share your information in the following circumstances:

Service Providers: We may share your personal information with trusted third parties who perform functions necessary to operate our business (e.g., hosting providers, analytics services, customer support tools). These parties are authorized to use your personal information only as necessary to provide services to us.

Compliance with Legal Obligations: We may disclose your information when required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or the safety of others.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, we may transfer or share your information as part of that transaction.

4. Data Retention
We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your personal information, we will securely delete or anonymize it.

5. Security
We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, alteration, disclosure, or destruction. However, no online service can guarantee complete security, and we cannot ensure or warrant the security of any information you provide to us.

6. Your Rights and Choices
6.1 Access, Correction, and Deletion
You have the right to access, correct, or request deletion of your personal information, subject to certain legal exceptions. To exercise these rights, please contact us using the information provided below.

6.2 Uninstalling the App
If you uninstall the App from your Shopify store, we will no longer collect new information from your Store. However, we may retain previously collected information as needed to comply with legal obligations, resolve disputes, or enforce agreements.

7. International Transfers
Your personal information may be transferred to and processed in countries other than your own. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions where it is processed.

8. Children’s Privacy
The App is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will post the revised policy and update the “Last Updated” date. Your continued use of the App after the posting of any changes indicates your acceptance of those changes.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Elektrohub GmbH
Email: app-support@elektrohub.de
Address: Große Elbstraße 277a, 22767 Hamburg